As it happens in most issues, it’s takes a human tragedy for serious talk to emerge on long working hours, pressure and work related stress of workers as ruthless part of the unstated corporate policy in the commercial and business world but has long existed in our socio-cultural ethos. The best examples to emulate were those who’d slogged it out.
As much retired bankers, our clan can claim that banking system has had ‘long working hours’ since times immemorial. One joke related to us by our senior executive went like -‘One late night, the wife shakes her husband awake asking fearfully ‘Why are the dogs on the street barking’. Hubby nonchalantly replies ‘Must be a banker returning home !’
This wasn’t overstating things one bit. A vital advice I’d received from Loans in Charge after joining the Bank in 1977-‘Our real work starts in the evening after customer hours.’ The very concept of ‘10 to 5’ job for bank officers like us, became surreal from the start. During our time in 1980s, there a rural tenure that each officer was required to undergo. I recall ardous experiences travelling 35 kms by road to my rural Branch daily – starting early at about 8 am and not returning home before 8 pm, as a ritual for four long years !
Some time in early 1990s, I was heading a South Mumbai Branch located at the other end of town from where I stayed and my local train & road travel time was average 90 mts each way. A normal working day meant 14 hours grind including the travel time in horrendous traffic. To add to our woes, Bank decided to introduce the concept of ‘8 to 8 Banking’ as pilot project in key branches- I was an unlucky Br Head to get that honour. To enable its success, I’d leave home at 7.00 am and return by about 9 pm, just to sleep. It was good fortune Bank called off this misadventure in a few months of its inception.
Apart from the long hours which everyone (including the families) got used to over time, the culture of ‘late sitting’ percolated from Top Down since officers in both branches & administrative offices were not supposed to leave before ‘Boss’ departed and important meetings and discussions would be scheduled late evenings. Some Bosses didn’t have families with them and the Bank became their second home. If one showed inclination to leave early than usual, commitment was questioned despite his/her proven efficiency.
Finally, the last but not the least was the immense pressure to achieve set targets and scare of being labeled as non-performers that made many stretch themselves to absurd limits. No one then really bothered about time or said that working long hours could have a number of negative effects on health & well-being of the officers. It was survival of the fittest in a mad maze of work – achieving goals, promotions and future prospects mattered most !