With some experience as a Trainer (of Banking & Soft Skills) one has had highs and lows in the classrooms but as a famous line from ‘The Karate Kid’ goes ‘There are no bad students only bad teachers’ ! Every trainer worth his salt can gauge the impact he or she has on the audience as reflected in non-verbal cues like body language, avoidance of eye contact and type of verbal queries raised. At times there are unexpected disruptions too.
Recently I happened to be a part of the audience in an on-line training session from the Service Industry that was being conducted for members of the company from the units/ branches across the country in what could be termed as a linguistically divergent group. Typically how the social media platforms could be effectively used in marketing the products and services was being expertly dealt with by two young trainers who thought it fit (convenient) to conduct the session in English, considering terminology involved.
After about fifteen minutes, there were voices raised that a section of the class was not able to follow English and the coordinator advised the trainers to use a mix of Hindi & English for better understanding. Though the trainer tried but somehow the English and Hindi ‘Combo’ seemed to disturb the flow of the session. Added to the confusion was a group saying that the session had to be in English only as they couldn’t understand any Hindi (quite unbelievable to cosmopolitans like us !). The session was halted and it was decided that every point would first be explained entirely in English, then followed by the same by the second trainer, entirely in Hindi. Communicating became a challenge.
Somehow the two trainers, like brave soldiers unprepared for fighting an unexpected battle, completed the session knowing that full justice had not been done. But trainers are resilient and never give upon their trainees. The coordinators in all their wisdom promised that henceforth separate sessions would be held in English as well as in Hindi. I recall my ‘Trainer’ days of the 90’s – people envied us for our ‘Cushy speaking job role’. But true leaders know it’s real value. As Zag Ziglar had said ‘The only thing worse than training employees and losing them is not training them and keeping them’ !




